Hotel & Hospitality

Consumer Applications

Language interfaces can be programmed to provide support to customers on product-related issues. They can record feedback and even sales requests.

The advantage of implementing a company-specific voice application is that it is available 24/7. This allows the company to stay in constant contact with its customers. The target group expands, customer contact is intensified, and support is always available. Especially in the consumer environment, the company thus gives its customers proximity and security.

Hotel & Hospitality

In the hotel business, the best possible customer service has always been the order of the day. Hotels must ensure that they offer their guests access to innovative technologies, especially those that make a hotel room a great home. In this way, any hotel room can be transformed into a stunning smart home.

In addition, voice user interfaces can be programmed to take on the role of a digital concierge. The guest can easily request the services offered by the hotel. Guest feedback can also be easily recorded using a voice user interface.

Smart Home

Smart home began years ago as a buzzword and is now a multi-billion dollar industry with more and more brands emerging in this sector. People want to surround themselves with innovation and integrate more and more intelligent, technical peripheral devices into their home environment.

Products are becoming smarter and more connected in order to be self-regulated or remotely controlled by the user. The next evolution of smart home is the control of devices via voice commands.

Office & Workspace

In order to bind skilled workers to the company and keep them in the long term, the design of the working environment is becoming increasingly important. One aspect in this environment are feedback systems, which record the mood and motivation in the team and give the management the possibility to strengthen good effects and to be able to counteract negative developments.

Interacting with Alexa is the same as interacting with a real person. Alexa can be programmed to take over regular feedback from the team and help the management recognise tensions early. Many other skills that facilitate efficient collaboration are possible. Even the planning of meetings can be supported by Alexa.

Automotive

The automotive industry is facing a fundamental change that will not only affect drive technology. More and more customers expect a unique product experience from their car. The technical possibilities of cars are also becoming increasingly complex and require intuitive operation.

For the driver, there is nothing easier than to operate the car functions by voice. Integrated voice assistants can also control other elements of everyday life - e.g. a mobile phone connected to the car - in addition to simply operating the electronic functions of vehicle, but the basics must also work reliably onboard, i.e. without an active internet connection. With such a development, it is imperative that the dialogues are designed to be simple and intuitive, as they must not distract from driving. In addition, there is a very high and complex multimodality - control options are provided by steering wheel buttons, rotary push buttons, touch screen, possible gestures, indication in the head-up display, instrument cluster, centre display - as well as the inclusion of contextual knowledge - current location, fuel level, tyre pressure, temperature for climate control, etc. And finally, it must be ensured that driving functions can be controlled exclusively from the driver's seat.

But the application in the automotive sector goes far beyond integration into products: examples include customer service, garage support, support for car dealerships, support for service staff as well as the simplification of maintenance and repair measures.

Shops & Retail

Customers demand a variety of services from retail companies. At the same time, companies are under intense competitive pressure to reduce costs and focus only on the most cost-effective customer service.

The advantage of implementing a company-specific voice application is that it is available 24/7, enabling a company to stay in constant contact with its customers.

Healthcare

The health care system is facing various new challenges, such as the increasing ageing of the population or the challenges of digitalisation. New ways are needed to keep our older generation in touch with innovative technologies in order to offer them the best possible quality of life and care.

Interacting with a voice interface should feel like a normal conversation. This is especially crucial for a generation that has not grown up with digital devices. Voice interfaces can, for instance, be programmed to make emergency calls by simply raising one’s voice. Besides, access to state-of-the-art devices can be designed barrier-free with an intuitive voice control system, thus helping older people overcome their fear of not being able to use them.

In addition, voice control interfaces can become a partner in stress management by using special skills to support meditation or other relaxation strategies. This offers hospitals and care facilities new opportunities to expand their services and at the same time relieve the burden on their own staff.