If you’ve been on the Internet in the past few months (and if not, where on earth have you been?!), then you must have heard about ChatGPT, the large language model (LLM) developed by OpenAI that everyone was (and still is) raving about.

Nowadays, polished web and app interfaces have become the norm, offering customers comfortable digital experiences with sleek visuals. But what about the voice experiences on their hotline IVRs?

This website is our digital embassy. It is a hub where we show what we do and what we have done. Conversation Design, Voice UX, Assistant Persona Design and many more – all our services, that will provide you with an intuitive entry into the voice industry can be found here. Simple, understandable and accessible at all times, that’s the most important thing. If it doesn’t move you, it won’t stay on your mind!

The end of the year is always a time for reflection, so we’re taking some time to take a look back at the year just passed and think about the future of digitalization in Germany and Europe.

If you're reading this, chances are you care a lot about sustainability and climate change. So do we. We're still figuring out our global response to it. According to a recent VOX article, “Want to fight climate change effectively? Here’s where to donate your money.”,"Since 2000, carbon dioxide emissions have actually risen 12 percent." 

A contradiction or a thing of possibility? How did we celebrate this Christmas together in a virtual way? So, this year was challenging as well. Rising Corona numbers, strict restrictions, it just didn't feel right to celebrate Christmas "for real." We haven't been able to together as a whole team for the second year in a row. Some team members have never seen each other outside the computer screen since they started working at VUI.agency. How did we VUIs feel about that?  

Could a voice assistant help alleviate the feeling of loneliness in our elderly? Loneliness and the elderly are very familiar concepts that most of the time, sadly, go hand in hand. To answer this, we must first use our empathy to understand this feeling’s why’s and nuances.

The rise of voice assistants feels like a dream come true from a Sound Architect's perspective: a model of interaction becomes "mainstream" in which sound is the primary communication modality between humans and machines.